Welcome to Palaiologue. These Terms and Conditions govern your access to and use of our website located at palaiologue.com and all associated services, including purchases made through our online store.

Palaiologue is a fashion house rooted in Greek tradition, producing small-batch garments inspired by Byzantine and folk heritage, handcrafted in Thessaloniki, Greece. We invite you to engage with our work with the same care and intentionality with which each piece is made.

Please read these Terms carefully before placing an order or using our website. By accessing or using our services, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our website or services.

The website and all services offered herein are operated by:

References to "we", "us", "our", and "Palaiologue" throughout these Terms refer to the above entity. References to "you" and "your" refer to the user of our website and/or purchaser of our products.

By visiting or using our website, creating an account, or completing a purchase, you confirm that:

• You are at least 18 years of age, or accessing the website under the supervision of a parent or legal guardian;
• You have the legal capacity to enter into a binding agreement;
• You have read, understood, and agree to be bound by these Terms and Conditions in their entirety;
• You accept our Privacy Policy, which is incorporated by reference into these Terms.

We reserve the right to amend these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

Product Descriptions

We endeavour to represent all products as accurately as possible through photography, descriptions, and material information. However, due to the handcrafted and small-batch nature of our garments, slight variations in colour, texture, and finish may exist between individual pieces. Such variations are inherent to artisanal production and are not considered defects.

Product images are taken to reflect accurate colour rendition; however, we cannot guarantee that your device's display will render colours identically to the physical product.

Pricing

All prices displayed on the website are in Euros (€) and include applicable Value Added Tax (VAT) at the Greek statutory rate, unless otherwise stated. Prices are subject to change without notice. The price applicable to your order is the price displayed at the time of placing your order.

We reserve the right to correct pricing errors. If a product is listed at an incorrect price, we will notify you before processing your order and give you the option to proceed at the correct price or cancel your order.

Availability

All products are subject to availability. As our collections are produced in small batches, items may sell out without prior notice. We will notify you promptly if an ordered item becomes unavailable after your order is placed and will provide a full refund.

Order Placement

By submitting an order through our website, you are making an offer to purchase the specified products. Your order is not confirmed until you receive a written order confirmation email from us. This email constitutes our acceptance of your order and forms a binding contract between us.

We reserve the right to refuse or cancel any order at our sole discretion, including in cases of suspected fraud, pricing errors, or product unavailability. Should we cancel an order for which payment has already been received, a full refund will be issued within 14 days.

Payment Methods

We accept the following payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Bank transfer (for select orders — contact us for details)

All payment transactions are processed through secure, encrypted payment gateways. Palaiologue does not store your full card details on our servers.

Currency & Taxes

All transactions are processed in Euros (€). For orders shipped outside Greece, customs duties and import taxes may apply upon delivery and are the responsibility of the customer. We are not liable for any delays caused by customs processing.

Shipping Regions

We currently ship to addresses within Greece and select European Union countries. For shipping enquiries to other destinations, please contact us directly at hello@palaiologue.com.

Delivery Timeframes

Estimated delivery timeframes are as follows and are measured from the date of order confirmation:

Delivery timeframes are estimates only and may be affected by carrier delays, customs, or circumstances beyond our control. Risk of loss and title for products pass to you upon delivery.

Packaging

Each order is prepared with our signature packaging. We are committed to reducing environmental impact and use materials that are recyclable or sustainably sourced wherever possible.

Right of Withdrawal

In accordance with EU Consumer Rights Directive 2011/83/EU and Greek Law 2251/1994, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without providing a reason. This right applies to standard-priced items purchased online.

Conditions for Return

To be eligible for a return, items must:

• Be returned within 14 days of your notification of withdrawal;
• Be unworn, unwashed, and unaltered, in their original condition;
• Have all original tags and labels attached;
• Be returned in their original packaging where possible.

Items returned in a condition inconsistent with the above requirements may be refused or subject to a restocking fee at our discretion.

Non-Returnable Items

The following items are excluded from the right of withdrawal:

• Made-to-order or customised garments;
• Items marked as final sale;
• Garments showing signs of wear, damage, or alteration by the customer.

Return Process

To initiate a return, contact us at hello@palaiologue.com within 14 days of receiving your order. We will provide return instructions and a return address. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

Refunds

Upon receipt and inspection of the returned item, we will process your refund to the original payment method within 14 days. We will notify you by email once your refund has been issued.

All content on this website — including but not limited to text, editorial copy, photography, video, graphic design, product imagery, logos, typography, patterns, and the overall visual identity — is the exclusive property of Palaiologue and its creative collaborators, and is protected under Greek and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and view the content on our website solely for personal, non-commercial purposes.

You may not, without our prior written consent:

• Reproduce, republish, or distribute any content from this website;
• Use our imagery, designs, or brand identity for commercial purposes;
• Create derivative works based on our products, patterns, or visual identity;
• Scrape, crawl, or systematically extract data from our website.

Press, editorial, and collaboration enquiries may be directed to hello@palaiologue.com.

Your privacy is important to us. The collection, use, and storage of your personal data is governed by our Privacy Policy, which complies with the EU General Data Protection Regulation (GDPR) and Greek Law 4624/2019.

By using our website and placing orders, you consent to the processing of your personal data as described in our Privacy Policy. Key points include:

• We collect only the data necessary to process your order and communicate with you;
• We do not sell, rent, or share your personal data with third parties for marketing purposes;
• You have the right to access, correct, and request deletion of your personal data at any time;
• We use industry-standard security measures to protect your data.

For the full details of how we handle your data, including cookie usage, please read our Privacy Policy.

To the fullest extent permitted by applicable law, Palaiologue shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or products, including but not limited to loss of revenue, loss of data, or loss of business opportunity.

Our total liability to you for any claim arising under these Terms shall not exceed the total amount paid by you for the specific order giving rise to the claim.

Nothing in these Terms shall limit or exclude our liability for:

• Death or personal injury caused by our negligence;
• Fraud or fraudulent misrepresentation;
• Any liability that cannot be excluded or limited under applicable Greek or EU consumer protection law.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We take reasonable precautions but cannot guarantee complete security.

These Terms and Conditions and any disputes arising from them shall be governed by and construed in accordance with the laws of the Hellenic Republic (Greece), without regard to conflict of laws principles.

For EU consumers, you may also benefit from the mandatory consumer protection laws of your country of residence, which these Terms do not seek to override.

In the event of a dispute, we encourage you to contact us directly in the first instance. We are committed to resolving concerns promptly and fairly. You may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Any disputes that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the competent courts of Thessaloniki, Greece.

If you have any questions, concerns, or requests relating to these Terms and Conditions or any aspect of your experience with Palaiologue, please do not hesitate to reach out.

We are a small team and a house built on craft. We read every message.