Question 1

Do you accept returns or exchanges?

Accepted Answer

As a small independent label producing clothing in limited quantities, we are unfortunately unable to accept returns or exchanges for change of mind. Each piece is made in small batches and we cannot resell returned items. Please consult our size guide carefully before ordering, and contact us if you have any questions about fit before placing your order.

Question 2

Can I cancel or modify my order after placing it?

Accepted Answer

We process orders quickly. If you need to cancel or modify your order, contact us as soon as possible after placing it. We will do our best to accommodate changes, but cannot guarantee this once the order has been fulfilled.

Question 3

What if my item arrives damaged or incorrect?

Accepted Answer

In the rare event that your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or resolution promptly.

Question 4

How do I track my order?

Accepted Answer

All orders are shipped with tracking. You will receive a confirmation email with your tracking number once your order has been dispatched. You can also track your order via your account page.

Question 5

Where do you ship to?

Accepted Answer

We ship worldwide using Greece's national postal service, ELTA. Every order includes tracking regardless of destination.

Question 6

How much does shipping cost?

Accepted Answer

Shipping within Greece is free on all orders over €100. International shipping is a flat rate of €15 to all destinations worldwide, with the exception of the United States, where a customs surcharge brings the rate to €30 per order.

Question 7

How long will my order take to arrive?

Accepted Answer

Estimated delivery times from dispatch: Greece 3-7 business days, Europe 7-14 business days, USA & Canada 10-21 business days, Australia & New Zealand 3-5 weeks, Rest of World 14-28 business days. These are estimates and may vary depending on local customs processing.

Question 8

Are there customs duties or import taxes?

Accepted Answer

Orders shipped outside the European Union may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs authority before placing an order.

Question 9

How do I find my size?

Accepted Answer

Each garment has its own detailed size guide with measurements. We strongly recommend measuring yourself and comparing to our size chart rather than relying solely on your usual clothing size, as our silhouettes draw from traditional patterns and may differ from contemporary sizing conventions.

Question 10

Do your garments run true to size?

Accepted Answer

Our garments are cut from traditional patterns and tend to have a relaxed, considered silhouette. Fit varies by piece and collection. Each product page includes specific fit notes alongside measurements. If you are between sizes or unsure, we recommend sizing up.

Question 11

I have a question about fit for a specific piece — can you help?

Accepted Answer

Yes. We are happy to advise on fit for any specific garment. Contact us with your measurements and we will help you find the right size.

Question 12

Where are Palaiologue garments made?

Accepted Answer

All of our garments are produced entirely in Thessaloniki, Greece. Our fabrics are sourced, cut, and sewn locally by skilled artisans — supporting Greek craftsmanship and ensuring full oversight of our production process.

Question 13

What fabrics do you use?

Accepted Answer

Across our collections we use a range of fabrics chosen for how they drape, hold embroidery, and wear over time — including cotton, silk, silk-viscose brocade, and recycled synthetic silk, alongside technical blends such as polyester, spandex, and rayon for structure and stretch in specific pieces. Exact fabric composition is listed on every product page and on the garment's care label.

Question 14

How do you approach waste?

Accepted Answer

We produce in small batches to avoid overproduction. Excess fabric from the cutting room is saved and repurposed to create zero-waste bags and accessories — nothing goes to landfill if we can help it.

Question 15

What is your brand philosophy on sustainability?

Accepted Answer

Our core philosophy is diachronic design — making clothing that transcends microtrends and remains a meaningful part of your wardrobe for years. We believe the most sustainable garment is one you love and wear for a long time. We are the antithesis of fast fashion: quality over quantity, always.

Question 16

How should I wash my Palaiologue garment?

Accepted Answer

Care instructions vary by garment and are printed on each item's care label. As a general rule, we recommend hand washing or a gentle machine cycle in cold water, and air drying away from direct sunlight to preserve both the fabric and any embroidery details.

Question 17

Can I iron or steam my garment?

Accepted Answer

Most of our garments can be lightly steamed on a low heat setting. Always check the care label first. For embroidered pieces, we recommend steaming inside out and never placing an iron directly on embroidered areas.

Question 18

How do I store my garment long-term?

Accepted Answer

Store folded in a cool, dry place away from direct sunlight. Natural fibres breathe best when not tightly packed. For embroidered or delicate pieces, wrap loosely in acid-free tissue paper. Avoid plastic bags for long-term storage as they trap moisture.

Palaiologue

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